On this page, you’ll find everything you need to know about Zelyth’s return policy, including the process for returns, exchanges, and how to address any issues with damaged or defective items. We believe in transparency and ensuring your experience is smooth, even when things don’t go as expected. Rest assured, we are here to guide you through every step with ease and care, should you need to return or exchange a product.
Due to the nature of our products and their unique production process, we do not accept returns. However, exceptions apply in the following cases:
If your order qualifies for a return, please notify us within 24 hours of receiving the product. You have 14 business days to return the parcel.
Return shipping costs to our central warehouse in the EU are the responsibility of the customer. We prioritize fair pricing and sustainability, ensuring transparency in our policies. If the return is due to an error on our part, we will guide you through the resolution process.
Coupon codes are non-refundable. However, if a gift card or store credit was used, the refunded amount will be returned to the same account upon approval of the return.
Return processing time depends on the shipping method used. Once received at our warehouse, returns are typically processed within:
Refunds are processed the same day your return is approved. Store credit is typically available within 24 hours. For refunds to your original payment method, please allow 2-4 business days for the funds to appear in your account, depending on your bank.
To initiate a return, please contact our Customer Care team. Ensure that all items are securely packed, ideally in their original packaging. Customer Care will provide instructions on where to send the return and guide you through the process.
At the moment, we do not offer exchanges. This policy aligns with our commitment to sustainability, as exchanges generate additional shipping and packaging waste. We encourage reviewing your order carefully before purchase. If a return is necessary, a refund will be issued according to our policy.
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