Need help with an order, product or something else related to Zelyth? You can reach our Customer Care team through the official contact channels listed below.
Zelyth is a brand operated by YTS Commerce, a sole proprietorship registered in Belgium.
Customer Care
For customer service enquiries, please contact us by email or through the contact form available on our website.
Email: [ZELYTH EMAIL TO BE ADDED]
Contact form: Available through our Contact page
To help us handle your request efficiently, please include your order number when contacting us about an existing order.
Our general response time is approximately 24–48 hours. During particularly busy periods, public holidays or exceptional circumstances, responses may take slightly longer.
Customer Care opening hours
Our regular Customer Care hours are:
- Monday–Wednesday: 12:00–16:00
- Thursday–Friday: 10:00–17:00
- Saturday–Sunday: 10:00–14:00
All opening hours are based on Belgian local time (CET/CEST).
Customer Care is closed on Belgian public holidays. We may also close or operate reduced hours on exceptional dates. Where relevant, exceptional closures may be communicated through our website or other official Zelyth channels.
Messages can still be submitted outside our regular opening hours and will be reviewed when Customer Care is available again.
Order enquiries
If your question concerns an existing order, please include your order number and the email address used to place the order.
Depending on your enquiry, we may ask for additional information reasonably necessary to locate the order, verify the request or investigate an issue.
For privacy and security reasons, we may need to verify that a request relates to your own order or account before providing certain information or making changes.
Order changes and cancellations
If you wish to change or cancel an order that has not yet been fulfilled, please contact us as soon as possible through our official contact form or customer service email.
We will make reasonable efforts to process your request, but changes or cancellations cannot be guaranteed once an order has entered preparation, fulfilment or dispatch.
Further information about cancelling an order is available in our Cancellation Policy. Statutory withdrawal rights following an eligible distance purchase are explained separately in our Right of Withdrawal.
Delivery enquiries
If you have a question about a delivery, please first check the tracking information provided for your order where available.
If tracking appears to be incorrect, has not been updated for an unusual period, or indicates a delivery problem, contact Customer Care with your order number so that we can review the shipment.
More information about fulfilment, delivery and shipping is available in our Shipping Policy.
Returns, refunds and damaged products
Please contact us before returning a product unless our returns procedure expressly instructs you otherwise.
If you are contacting us about a damaged, defective, incorrect or potentially non-conforming product, please include your order number and a clear description of the issue.
We may ask for photographs or other relevant information where reasonably necessary to assess the problem and determine the appropriate solution.
Return conditions and refund procedures are explained in our Refund Policy and Right of Withdrawal.
Product questions
If you need additional information about a product before ordering, you are welcome to contact Customer Care.
Please mention the product name or provide a link to the relevant product page so that we can identify the item correctly.
Product-specific instructions, warnings and safety information provided on the product page or with the product should always be followed.
Privacy enquiries
Questions concerning personal data, privacy rights or the way Zelyth processes personal information can be submitted through our official contact channels.
When exercising a data protection right, we may request information reasonably necessary to identify the relevant data and verify your identity before acting on the request.
Further information about personal data and your rights is available in our Privacy Policy.
Business information
Business name: YTS Commerce
Brand: Zelyth
Registered office: Minister Delbekelaan 54, 2170 Merksem, Belgium
Enterprise number: 1013.642.278
VAT number: BE 1013.642.278
Email: [ZELYTH EMAIL TO BE ADDED]
Additional legal information about the operator of zelyth.com is available in our Legal Notice.
Registered office
Minister Delbekelaan 54, 2170 Merksem, Belgium is the registered office of YTS Commerce.
This is not a shop, showroom, customer service desk, visiting address or product returns address.
Please do not visit this address for customer service purposes and do not send products to this address unless Zelyth has expressly instructed you to do so.
Sending a return to the registered office without following the applicable returns procedure may delay the processing of your return.
Official communication channels
For order-related requests, cancellations, returns, complaints and other matters where the timing or content of your request may be important, please use an official Zelyth contact channel.
Our official customer service channels are the contact form on zelyth.com and the Zelyth customer service email address stated on this page.
Messages sent to unrelated email addresses, social media comments or accounts not designated as official customer service channels may not be monitored for customer service requests.
Languages
Zelyth currently provides its website and primary Customer Care communication in English.
Additional languages may become available as our services develop. The availability of our website in a particular country does not necessarily mean that Customer Care is available in every language spoken in that country.
Complaints
If you are dissatisfied with a product, order or service, please contact Customer Care and provide sufficient information for us to understand and investigate the issue.
We aim to handle complaints fairly and in accordance with our contractual obligations and applicable consumer law.
Further information about formal dispute resolution and applicable Belgian consumer mediation options is available in our Terms of Service.
Contact details
Email: [ZELYTH EMAIL TO BE ADDED]
Contact form: Available through our Contact page
Customer Care:
Monday–Wednesday: 12:00–20:00
Thursday–Friday: 10:00–17:00
Saturday–Sunday: 10:00–14:00
Belgian local time (CET/CEST)
Closed on Belgian public holidays. Exceptional closures or adjusted opening hours may apply.
General response time: approximately 24–48 hours.