Customer Care · Zelyth
Start with
Start with
what happened.
Choose the route that feels closest. We will shape the form around your question, so you only see what is actually useful.
Zelyth is taking a short pause Orders can still be placed as usual. Customer Care and order processing are paused during this period, so dispatch may take longer than our usual processing time.
01
When we are here
Human support,
Human support,
with real hours.
Messages can be sent at any time. Customer Care is handled in English and usually replies within approximately 24–48 hours; public holidays and busy periods can take a little longer.
Zelyth is taking a short pause
Orders can still be placed as usual. Customer Care and order processing are paused during this period, so dispatch may take longer than our usual processing time.
Mon–Wed10:00–19:00
Thu–Fri12:00–21:00
Sat–SunClosed
Belgian local time · CET/CEST · Closed on Belgian public holidays
02
Choose a route
Where should
Where should
we begin?
You do not need to know the policy name. Pick what happened and we will ask the next useful question.
03
Tell us a little more
We’ll keep it
We’ll keep it
relevant.
A question about an order. Add your order number if you have one and choose what you need help with.
Before you send
For order changes or cancellations, send the request as soon as possible. Processing can move quickly.
What best describes it?
Only relevant follow-up fields will appear.
Still deciding?
Start anywhere.
Start anywhere.
We’ll route it.
You do not need to choose perfectly. Give us enough context to recognise the issue and Customer Care can take it from there.
Explore the FAQ ↗