This Shipping Policy explains how Zelyth processes and delivers orders, the delivery options currently available, applicable shipping charges and what to do if an issue occurs during delivery.
Zelyth is a brand operated by YTS Commerce, established in Belgium. We currently deliver eligible online orders to Belgium, the Netherlands, Germany, Luxembourg and France and mainland Spain.
Where we deliver
Zelyth currently offers delivery to:
- Belgium (BE);
- the Netherlands (NL);
- Germany (DE);
- Luxembourg (LU); and
- France (FR).
Delivery availability is determined by the delivery address entered during checkout. We may change, expand or restrict our delivery areas where necessary.
Home delivery
Zelyth currently offers standard home delivery for regular online orders.
Pickup-point selection is not currently available through our checkout. Depending on the carrier and the circumstances of a delivery attempt, the carrier may independently provide additional delivery instructions or alternative delivery options after dispatch.
Any alternative option subsequently offered directly by a carrier is subject to that carrier’s availability and conditions and is not guaranteed by Zelyth.
Shipping rates
Our standard online shipping rates are:
- Germany: €5.95
- Belgium: €6.50
- Netherlands: €6.95
- Luxembourg: €6.95
- France: €7.95
These rates apply to eligible standard online orders within our standard shipping conditions and weight limit.
The applicable delivery charge is displayed during checkout before you place your order.
Complimentary delivery from €45
Zelyth offers complimentary standard delivery on eligible online orders of €45 or more to the countries listed above.
The €45 threshold is calculated on the value of eligible products after discounts have been applied and before shipping charges.
For example, if the value of your products is €50 and a discount reduces the eligible order value to €42, the complimentary delivery threshold has not been reached.
Complimentary delivery applies to standard online delivery within the conditions described in this Shipping Policy. Large or bulk orders exceeding our standard online shipping limit require individual delivery arrangements as explained below.
Order processing
Regular orders are normally prepared for dispatch within 1–2 business days after the order has been successfully placed and payment has been received or authorised.
Processing time is separate from the estimated carrier transit time shown below.
Orders placed during weekends, Belgian public holidays or exceptional closure periods may begin processing on the next available business day.
Processing may occasionally take longer because of unusually high order volumes, product characteristics, operational circumstances, payment or order verification, or other circumstances reasonably affecting fulfilment.
Large, heavy or bulk orders may require additional preparation or a different delivery arrangement.
Estimated delivery times
Once an order has been dispatched, the current estimated standard transit times are:
- Germany: approximately 2–3 business days after dispatch;
- Belgium: approximately 3–4 business days after dispatch;
- France: approximately 3–4 business days after dispatch;
- Luxembourg: approximately 3–4 business days after dispatch; and
- Netherlands: approximately 4–5 business days after dispatch.
These delivery times are estimates rather than guaranteed delivery dates unless we expressly agree otherwise.
Carrier delays, public holidays, exceptionally busy periods, severe weather, transport disruptions, address problems and circumstances outside our reasonable control may affect delivery.
Nothing in these estimated delivery times limits any mandatory rights you may have if an order is not delivered within an agreed or legally applicable delivery period.
Carriers
Orders are delivered through our fulfilment and logistics network. Depending on the destination, parcel characteristics and operational availability, carriers may include DPD, DHL, GLS and Packeta or another suitable delivery provider.
The carrier used for a particular order may be selected automatically as part of the fulfilment process. Zelyth therefore cannot guarantee that a specific carrier will be used for an individual order.
Tracking your order
Once tracking becomes available for your shipment, tracking information will be provided electronically.
Customers with a Zelyth account can also access available order and tracking information through their account.
Tracking events are supplied by the relevant carrier. There may occasionally be a delay between physical movement of a parcel and the appearance of a new tracking event.
An absence of an immediate tracking update does not necessarily mean that the parcel has stopped moving.
Large and bulk orders
Our standard online delivery rates and complimentary delivery offer apply to regular online orders with a total shipment weight of up to 10 kg.
Orders exceeding 10 kg require an individual delivery arrangement and are not covered by our standard online shipping rates or standard complimentary delivery offer.
If you wish to place an order exceeding 10 kg, please contact Zelyth Customer Care before placing the order.
We will review the proposed order and confirm the appropriate delivery method, applicable shipping charge and estimated delivery arrangements before the order is concluded.
Depending on the products, total weight and destination, larger orders may require alternative transport or pallet delivery.
We will not impose an additional individually quoted delivery charge without informing you of that charge before the relevant order is concluded.
The fact that an order exceeds 10 kg does not by itself make the purchaser a business customer. Consumers placing larger orders retain any mandatory consumer rights that apply to their purchase.
Business and wholesale orders
Businesses interested in larger, recurring or wholesale purchases are invited to contact Zelyth Customer Care before ordering.
Business or wholesale orders may require separate commercial and delivery arrangements depending on order volume, products, destination and transport requirements.
Any applicable delivery terms and charges for such individually arranged orders will be communicated before the relevant order is concluded.
Providing the correct delivery address
Please carefully check your delivery information before placing your order.
You are responsible for providing complete and accurate delivery details, including your name, street and house number, postal code, city, country and any other information reasonably necessary for successful delivery.
Orders may enter processing shortly after they are placed. For this reason, we cannot guarantee that an address can be changed after an order has been submitted.
If you notice an error, contact Customer Care as soon as possible. We will try to assist where operationally possible, but an address change cannot be guaranteed once processing or fulfilment has started.
Incorrect or incomplete addresses
If a shipment cannot be delivered because the customer supplied an incorrect or materially incomplete delivery address, additional costs may arise for return, correction or reshipment.
Where permitted by applicable law, reasonable additional costs directly resulting from incorrect or incomplete information supplied by the customer may be charged to the customer.
This does not affect your rights where the delivery problem resulted from an error by Zelyth, our fulfilment partners or the carrier rather than information supplied by you.
Delivery attempts
The carrier may provide delivery notifications, estimated delivery windows or instructions relating to a delivery attempt.
Depending on the carrier and local delivery service, a failed delivery attempt may result in another delivery attempt, an alternative delivery instruction or the parcel being held temporarily at a location determined by the carrier.
Please monitor your tracking information after dispatch and follow reasonable carrier instructions necessary to receive your parcel.
Unclaimed or undeliverable parcels
If a parcel cannot be delivered because it is not accepted, collected or otherwise received despite reasonable delivery opportunities, it may eventually be returned through the logistics network.
Simply refusing, ignoring or failing to collect a parcel does not by itself constitute an unambiguous declaration that you are exercising your statutory right of withdrawal.
If you wish to exercise your statutory right of withdrawal, you should communicate that decision to Zelyth in accordance with our Right of Withdrawal.
Where a parcel is returned because of circumstances attributable to the customer and no valid statutory withdrawal or other mandatory consumer remedy applies, any reimbursement and reasonable costs arising from the failed delivery or return will be handled in accordance with our Terms of Service and applicable law.
Where a valid statutory withdrawal has been exercised, reimbursement and return costs are handled according to our Right of Withdrawal and applicable consumer law.
Lost parcels
If tracking indicates an unusual delay, a parcel appears to be lost or you have not received your order despite a delivery indication, please contact Zelyth Customer Care.
Zelyth will review the shipment and, where appropriate, initiate the necessary investigation with the fulfilment or delivery partner.
Although a carrier may provide general tracking assistance directly to a recipient, carrier investigations and claims relating to a Zelyth shipment may need to be initiated or managed by us as the contracting sender.
You will not be required to resolve a carrier loss claim on our behalf where responsibility for doing so rests with Zelyth.
Damaged parcels
If your order arrives visibly damaged, please contact Zelyth Customer Care as soon as reasonably possible.
Where possible, keep the packaging and take clear photographs of:
- the external parcel;
- the shipping label;
- the internal packaging; and
- the affected product or products.
This information can help us investigate the shipment with the fulfilment or delivery partner and resolve the issue efficiently.
A request for photographs or supporting information does not remove or reduce any mandatory consumer rights.
Risk during delivery
Where Zelyth arranges delivery to a consumer using a carrier selected through our delivery network, responsibility for accidental loss or damage during transport remains with us until the goods are physically received by you or by a third party designated by you, other than the carrier, as provided by applicable law.
You should therefore contact Zelyth if a shipment arranged by us is lost or damaged during transport.
Delivery delays
Occasionally, an order may take longer than the estimated delivery time.
If tracking has not updated for an unusual period or your parcel has substantially exceeded its estimated delivery window, please contact Customer Care so that we can review the shipment.
An estimated delivery window does not exclude or replace any mandatory rights available to consumers in the event of delayed or non-delivery.
Exceptional circumstances
Delivery or fulfilment may occasionally be affected by circumstances such as severe weather, transport disruption, carrier network problems, strikes, public authority measures, technical disruptions, unusually high seasonal volumes or other events outside our reasonable control.
Where a material issue affecting your order becomes known to us, we will take reasonable steps to provide relevant information and work towards an appropriate solution.
Nothing in this section excludes rights or remedies that cannot legally be excluded.
Changes to shipping rates and destinations
Shipping rates, delivery areas, carrier arrangements and estimated delivery times may change as our logistics network develops.
The shipping charge presented during checkout before an order is placed is the charge applicable to that order, subject to any individually agreed large or bulk order arrangement.
Changes made after an order has been concluded will not retrospectively increase the agreed standard delivery charge for that order.
Relationship with returns and withdrawal
Shipping and delivery issues should be distinguished from a statutory withdrawal or a claim concerning defective, damaged, incorrect or non-conforming goods.
If you simply change your mind about an eligible consumer purchase, please consult our Right of Withdrawal.
If a product is damaged, incorrect or otherwise non-conforming, please contact Customer Care so that the issue can be handled under the appropriate consumer rights rather than automatically treating it as an ordinary change-of-mind return.
Contact
For questions about an order, tracking, delayed delivery, transport damage or another shipping issue, please contact Zelyth Customer Care through our official support channels.
Email: [ZELYTH EMAIL TO BE ADDED]
Online: Contact Form on zelyth.com
Customer Care hours:
Monday–Wednesday: 12:00–20:00
Thursday–Friday: 10:00–17:00
Saturday–Sunday: 10:00–14:00
Customer Care hours are based on Belgian local time (CET/CEST). Customer Care is closed on Belgian public holidays and may occasionally operate reduced hours or close during exceptional periods.
Messages can still be submitted outside these hours and will be reviewed when Customer Care is available. We normally aim to respond within approximately 24–48 hours, although response times may be longer during busy or exceptional periods.
Zelyth / YTS Commerce
Minister Delbekelaan 54
2170 Merksem
Belgium
Enterprise number: 1013.642.278
VAT number: BE 1013.642.278
Please note: our registered office is not a showroom, customer service desk or standard returns address. Products should not be returned to this address unless Zelyth expressly instructs you to do so.
Shipping to Spain
Zelyth delivers eligible online orders to mainland Spain. Spanish islands are currently excluded from shipping.
Standard delivery to mainland Spain is €7.95. Eligible orders from €45 receive complimentary standard delivery in accordance with the general shipping conditions. Regular online shipping remains available for shipments up to 10 kg; heavier orders require an individual delivery arrangement before the order is concluded.
Estimated carrier transit is 3–4 business days after dispatch. This is an estimate and not a guaranteed delivery date. Orders are normally handled by Packeta or DPD, although the carrier may vary according to operational availability.
Home Delivery is available. Where an eligible MRW pickup or drop-off point is requested, the customer must enter the location ID in the checkout order notes. Acceptance remains subject to carrier and location availability.